Frequently asked questions
Order
delivery typically takes 2-3 working days and is fulfilled entirely through a third-party courier service.
please note: Fridays, Saturdays, and National Holidays are not working days. kindly check our Shipping Policy for more details.
if you change your mind, we’re more than happy to assist you - just let us know via email (info@mojsoap.com) within 1 hour of placing it.
after that, we can’t guarantee changing/cancelling your order, as it may already be with the courier company & out for delivery.
we accept various payment methods, such as:
- Credit/debit cards
- Apple Pay
- Mobile wallets
- Cash on delivery (COD)
all available payment methods are provided at checkout. we do not accept Instapay.
Product suitability
mojsoaps are 100% natural, so if you don't have allergies to any of the ingredients listed in the product's description, you can use mojsoaps whether you're pregnant or not!
mojsoaps are gentle and suitable for all ages, starting from toddlers. however, babies’ skin is especially delicate and can react to even the mildest scents.
while we scent our products only with essential oils for their natural, therapeutic benefits, we still recommend using completely unscented products for newborns and infants.
we have several options suitable for sensitive skin - kindly refer to the suitable skin types indicated for all our products when you browse our online shop.
Soap
most commercial “soaps” aren’t real soap, they’re known as "syndets" which is short for synthetic detergents
mojsoaps are different. we make true, cold-process soap the traditional way, using food-grade, virgin oils and butters, and scent only with essential oils known for their skinloving benefits.
our ingredient lists are short, gentle, and free from harsh chemicals or confusing additives: just clean, nourishing ingredients your skin understands. that’s why so many of you have shared how mojsoap made a difference when nothing else did for months, even years*
*you can find reviews on each product page and our Instagram.
you can use mojsoaps directly on your face and body (or just their lather) for 10–20 seconds, then rinse well
everyone’s skin is different. you can use one or more mojsoaps at the same time, and as frequently as you like. don’t overthink it, just do what feels good for you!
we recommend using mojsoaps on their own, because your skin really won’t need anything else (yes, not even moisturiser, but you can use some if needed. sunscreen is always recommended!)
no complicated routines - just simple, natural skinlove with mojsoap
to make your shopping experience easier, we’ve grouped our mojsoaps by different skin categories:
each mojsoap is made with unique, skinloving ingredients that benefit everyone. these categories are just a guide - you don’t have to match a specific skin category to enjoy our soaps. choose what feels right for you, and your skin will thank you either way!
