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FREE DELIVERY for orders with our Winter Wonders Gift Box!🎁🎄

hurry, offer ends December 13th, 11:30PM⏱️

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Frequently asked questions

Order

when will I receive my order?

delivery typically takes 2-3 working days and is fulfilled entirely through a third-party courier service.

please note: Fridays, Saturdays, and National Holidays are not working days. kindly check our Shipping Policy for more details.

i need to change/cancel my order

if you change your mind, we’re more than happy to assist you - just let us know via email (info@mojsoap.com) within 1 hour of placing it.

after that, we can’t guarantee changing/cancelling your order, as it may already be with the courier company & out for delivery.

what payment methods do you accept?

we accept various payment methods, such as:

  1. Credit/debit cards
  2. Apple Pay
  3. Mobile wallets
  4. Cash on delivery (COD)

all available payment methods are provided at checkout. we do not accept Instapay.

Product suitability

i'm pregnant, can i use mojsoap?

mojsoaps are 100% natural, so if you don't have allergies to any of the ingredients listed in the product's description, you can use mojsoaps whether you're pregnant or not!

can my baby use mojsoap?

mojsoaps are gentle and suitable for all ages, starting from toddlers. however, babies’ skin is especially delicate and can react to even the mildest scents.

while we scent our products only with essential oils for their natural, therapeutic benefits, we still recommend using completely unscented products for newborns and infants.

i have sensitive skin, can i use mojsoap?

we have several options suitable for sensitive skin - kindly refer to the suitable skin types indicated for all our products when you browse our online shop.

Soap

i thought soaps weren't good for the face?

most commercial “soaps” aren’t real soap, they’re known as "syndets" which is short for synthetic detergents

mojsoaps are different. we make true, cold-process soap the traditional way, using food-grade, virgin oils and butters, and scent only with essential oils known for their skinloving benefits.

our ingredient lists are short, gentle, and free from harsh chemicals or confusing additives: just clean, nourishing ingredients your skin understands. that’s why so many of you have shared how mojsoap made a difference when nothing else did for months, even years*

*you can find reviews on each product page and our Instagram.

how do i use the soap?

you can use mojsoaps directly on your face and body (or just their lather) for 10–20 seconds, then rinse well

everyone’s skin is different. you can use one or more mojsoaps at the same time, and as frequently as you like. don’t overthink it, just do what feels good for you!

we recommend using mojsoaps on their own, because your skin really won’t need anything else (yes, not even moisturiser, but you can use some if needed. sunscreen is always recommended!)

no complicated routines - just simple, natural skinlove with mojsoap

how do i know which mojsoap is for me?

to make your shopping experience easier, we’ve grouped our mojsoaps by different skin categories:

  1. textured • blemished skin
  2. dull • uneven skin
  3. mature skin
  4. delicate skin

each mojsoap is made with unique, skinloving ingredients that benefit everyone. these categories are just a guide - you don’t have to match a specific skin category to enjoy our soaps. choose what feels right for you, and your skin will thank you either way!